Education and Training Programs

  • Customer Service and Sales Training
  • Margin Management
  • Successful Installed Sales Operations
  • Basic Blueprint Reading and Material Takeoff/Estimating
  • Benchmarking for Excellence and Continual Process Improvement

Consulting Services

  • Installed Sales Operational Analysis
  • Yard and Operations Analysis
  • Sales and Customer Service
  • Customer (Builder/Contractor) Focus Groups

Special Federated Programs

  • “Customer Analysis” – What do your members want and need?  What is the best method to deliver their needs?  What programs are most desirable?   What services do your members need that are being provided elsewhere?

Roundtable Facilitation

  • Installed Sales Roundtables
  • Yard Foreman/Operations Roundtables

I highly recommend Mike’s professional consulting and group work approach to our industry. His educational programs are always helpful because not only does he know our industry so well, but he always does his preparatory homework before each meeting. I have personally been a participant in a number of his installed sales and management roundtables, due to his experience in these areas he always brings much useful, timely and very specific industry information to these groups. Mike’s work with independent lumber dealers in helping to improve their bottom lines is well documented. Using Mike in your business can be a very valuable decision.

– Larry W. Adams – Robinson Builders Mart